Refund Policy

Introduction

This Refund Policy explains two different things: how credits are returned when a generation fails, and how money refunds for paid plans are handled. We want you to be satisfied with our service, and we strive to resolve any issues fairly.

Paid plans are purchased by email. After you request a plan from the pricing page (you must be logged in), we reply with the payment instructions, and the plan's credits are added to your account once the payment is confirmed. The Free plan (100 credits on signup, no credit card) needs no payment.

Who to contact: failed or blocked generations, credits and account issues are handled by ModelPhotoAI support at hello@modelphotoai.com. Payments, invoices, cancellations and money refunds are also handled by email, as described in our Refund Policy.

Results You Are Not Happy With

A generation that completes but does not look the way you wanted is not a failure, and its credits are not returned automatically. AI results vary between runs.

If you believe a result is clearly defective (for example, a corrupted or blank file), email hello@modelphotoai.com from your account email with the tool you used, the approximate time of the generation and a short description. We review these requests case by case and may return the credits.

Payments

Paid plans are paid with the payment instructions we send by email. Refund requests are handled by ModelPhotoAI support by email, in accordance with this policy and applicable consumer protection laws, including the rights granted by Argentine Consumer Protection Law No. 24,240.

Refund Eligibility

Refund requests may be considered within 60 days of the original purchase date. After this period, purchases are generally not eligible for refunds, except where the law grants you a right to one.

Eligible scenarios for a refund include:

• You were charged incorrectly or experienced a billing error

• The service was significantly unavailable or non-functional during your billing period

• Technical issues prevented you from using credits you purchased

Refunds are evaluated on a case-by-case basis.

Subscription Refunds

• No refunds are provided for unused portions of a billing period.

• To stop a plan from renewing, email hello@modelphotoai.com before the next billing date; the plan stays active until the end of the period you paid for

How to Request a Refund

1. Email hello@modelphotoai.com from your account email

2. Include the plan, the payment date and the reason for your request

3. We review the request and reply with the outcome and, if approved, how the refund will be paid

Processing Time

Once a refund is approved:

• Refunds are typically processed within 5–10 business days

• The refund will be issued to the original payment method used for the purchase

• We confirm by email once the refund has been sent

• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account

Exceptions

Except where the law grants you a right to a refund, refunds will not be granted in cases of:

• Violation of our Terms of Service, including abuse or fraudulent activity

• Accounts terminated due to policy violations

• Dissatisfaction with AI-generated output quality (AI results vary and are not guaranteed to meet specific expectations; see "Results You Are Not Happy With" above)

• Failure to use credits or the service during the subscription period

We encourage users to start with the free signup credits to evaluate the service.

Contact Us

If you have any questions about our refund policy, please contact us at:

Email: hello@modelphotoai.com