Contact us

Have a question, need help, or want to share feedback? Here is how to reach us and which channel fits your request.

Email support

Email is how you reach a person on our team: questions, account issues, credits and failed generations.

AI assistant (in-app)

Signed-in users can ask our AI assistant how to use the tools. It is an automated assistant, not a person, and it cannot see or manage payments. For account issues, email us.

Who we are

ModelPhotoAI is a company based in Argentina. The service is offered only in Argentina.

Email support is answered by a person. The in-app chat is an AI assistant.

Which channel should I use?

Failed or blocked generations, credits, account access: Email hello@modelphotoai.com. Credits for failed generations are returned automatically; write to us if something looks wrong in your credit history.
Payments and paid plans: Plans are bought by email: log in, tap Buy on the pricing page and we reply with the payment details. Money refunds follow our Refund Policy.
Privacy and data deletion requests: Email hello@modelphotoai.com from your account email address; see our Privacy Policy.

What to include

Write from the email address on your account and include the tool you used, the approximate time of the generation and a short description of the problem. A screenshot helps.